Refund policy
Thank you for shopping at ComfyHome! We strive to provide you with the best shopping experience and high-quality products. Please review our return and refund policy carefully, as it outlines our guidelines for returns and refunds.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@bycomfyhome.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@bycomfyhome.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@bycomfyhome.com
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will evaluate the issue and provide assistance accordingly. Please note that we may request photographic evidence or additional information to assess the situation.
Order Errors
If you notice an error with your order, such as an incorrect item or quantity, please contact our customer support team immediately. We will make every effort to resolve the issue and correct the error.
Shipping Issues
We strive to ensure that your order arrives in a timely manner and in good condition. However, we are not responsible for any delays, damages, or losses caused by shipping carriers.
Product Descriptions
We make every effort to provide accurate and detailed product descriptions, including images and specifications, on our website. However, please note that colors may vary slightly due to individual monitor settings, and product dimensions are approximate. If you have any questions or concerns about a specific product, please contact our customer support team for clarification.
Last updated: 10/06/2023